Shipping Policy
At Siraos, we aim to provide a seamless and enjoyable shopping experience. Here’s everything you need to know about shipping:
Processing Time:
- Orders are typically processed within 1-3 business days (Monday to Friday). We strive to ship all orders as quickly as possible, but processing times may vary during peak seasons or holidays.
Shipping Rates:
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Domestic Shipping (within the U.S.):
- Standard Shipping: $5.99 for orders under $50.
- Free shipping on orders over $50.
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International Shipping:
- International orders are calculated at checkout based on your location, weight, and the shipping method chosen.
Shipping Methods:
- We offer a variety of shipping options, including:
- Standard Shipping (domestic)
- Expedited Shipping (domestic)
- International Shipping via USPS, UPS, or DHL (calculated at checkout).
Estimated Delivery Times:
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Domestic Orders:
- Standard Shipping: 3-7 business days.
- Expedited Shipping: 2-3 business days.
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International Orders:
- Delivery times vary by country. International shipping typically takes 7-21 business days, depending on your location and the shipping method chosen.
Order Tracking:
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your shipment on the carrier’s website.
Customs, Duties, and Taxes:
- International customers: Please note that customs duties and taxes are not included in the price of your order and are the responsibility of the customer. These fees may be charged upon arrival in your country and vary by region.
Lost or Damaged Packages:
- If your package is lost or damaged in transit, please contact us at sirao.collection@gmail.com within 7 days of receiving your order, and we will work with you and the carrier to resolve the issue.
Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
Shipping Restrictions:
- We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.